Define the knowledge, skills,  and attitudes required to perform at various job functions and at different job levels.  Identify “X-Factor” competencies that allow individuals to excel and stand apart from the crowd.  Establish training and non-training interventions to close performance gaps.

Develop training materials and assessments that are customised to the way you operate, and to your profile of learners.  Move training from the classroom to the workplace, and leverage technology to enhance the learning experience and to make learning more accessible.