Our work with clients validate the commonly known but oft-ignored fact that happy employees generate better returns for employers. Happy employees are more likely to produce better quality work, treat customers better, and contribute towards work improvement initiatives. They are also more likely to stay longer with the employer and miss work less often.
It is essential for HR practitioners to ensure that employees are engaged, well taken care of, and happy. Employers may do this by:
- maintaining an effective and ‘safe’ channel for employees to provide feedback;
- having a structured means of recording, investigating, and addressing employee grievances;
- conducting periodic engagement activities (such as management-staff interaction sessions and employee satisfaction surveys); and
- keeping open lines of communications and maintaining good relationship with employee representatives (or unions).
Read related articles on how you can better manage employee grievances.
Contact us to find out more about how you can more effectively monitor and manage employee engagement and satisfaction.