Keeping Employees Engaged and Happy

Unhappy employees can cause a lot of grief, have an adverse effect on quality and productivity, and fail to meet customer expectations.  Recent events involving the refusal of 102 bus drivers to report to work also highlight how employee grievances, if not handled...

Business Continuity for HR

On 26 Nov 2012, 102 service leaders from a local transport operator refused to turn up for work in protest against what they felt was discriminatory remuneration practices.  Singapore’s first industrial action in more than 20 years caused disruptions to up to...

Policy on Social Media – Why you should have one

[originally posted on 15 Sep 2010] [updated on 9 Oct 2012] Blogs, Twitter, Facebook, IMs, eJournals.  All these forms of social media have become more and more pervasive as the price of being connected falls and people become more technology savvy.  The introducion of...

Guide to Managing Employee Grievances

Proper management and response to employee grievances is key to ensuring harmonious employee relationships and a happy workplace.  Unfortunately, it is often overlooked by employers – in many cases leading to negative outcomes that could have been avoided. A...